Posts Tagged ‘Apple’

Apple of my ay yi yi

October 19, 2020

Old Sparky is back on the job.

Rarely do the multinational corporations come in for praise here at Ye Olde Chuckle Hut.

They routinely claim to stand behind what they sell, but often can be found standing directly behind the customer, wearing a predatory expression and not much else. Just who exactly is the “end user” here?

That being said, here’s a tip of the Mad Dog sombrero to the support folks at Apple. They got right on the twitchy 2014 MacBook Pro I sent them, found a fault in addition to the one that I had diagnosed, repaired both, and shipped the sucker back with alacrity. Saturday delivery, before noon. Booyah, etc.

There was one small hitch in the gitalong, and in the end (har de har har) it proved to be no hitch at all.

When support notified me via text of the second fault and asked permission to fix it (for an additional three hundy and change) I was unable to approve the additional work online, either via Mac OS or iOS. Couldn’t get an active link on the “Git ’er done” page. God damn it all anyway, etc.

So I rang ’em up. Mind you, this was on Tuesday last, when the product barkers were pitching the brand-new iPhone 12 to the rubes. Hur-ry, hur-ry, hur-ry! I was expecting a long wait and a short reply that proposed my going and doing something to myself of which I would not approve.

Nope. My call was answered promptly, the support person kicked me to his supervisor, and she sez to me she sez, “Lemme handle that for you.” Including covering the additional cost.

Frankly, I was dumbfounded. The tab was not unreasonable, a whole lot less than buying a new MacBook Pro, and I was prepared to pay it. But all I had to spend beyond the initial repair estimate was a simple thank-you for the generosity.

“Yeah, you gotta lotta Apple product, been with us a long time,” she replied cheerily. Right on both counts, with everything from iPods to iPhones to iPads, MacBooks to Minis, PowerBooks to PowerMacs, going all the way back to 1990 and that first Mac SE.

Frankly, the only way the experience could’ve been improved is if they’d given me a loaner to drive while my MacBook was in the shop.

“Here, take the keys to this 16-inch 2.3GHz 8-core MacBook Pro with the 16GB of memory and the 1TB SSD, take ’er for a little spin while we work on the auld fella here.”

I guess they figured I didn’t need the bait. I’ve been on the hook for 30 years.

It’s a wash

October 7, 2020

The Granite Face on the Whitewash Trail is no place for an elderly fella with a dodgy ankle. But I’ll probably hike up the sonofabitch anyway.

Once I saw a young man yell “look” in the lobby and let his prick hang out; he closed his overcoat then and tried to run out the door, rather swirled clumsily in the revolving door. One woman screamed but most people shrugged.  Depressing. He needed help. A lock on his zipper for beginners. — Jim Harrison, “Wolf.”

Faced with the ceaseless weenie-wagging that constitutes our national politics it’s easy to forget that the world remains a remarkable place.

Yesterday during a brief hike in the Sandia foothills my iPhone hooted. It was a text from Apple advising me that it had received my MacBook Pro, shipped the previous day, and that the agreed-upon repairs would commence directly.

It was not that long ago that I would have had to wait until I got home and checked the answering machine to see whether the typewriter repairman had gotten around to my Royal manual yet.

Of course, my hip pocket was a quieter place back then, what with no mobile phone and a wallet that bordered on the anorexic; no matter how I stuffed it with money it always vomited it up somewhere.

And if I’d wanted to snap any photos during the hikes I was mostly not taking I would’ve had to pack along the Pentax MX camera I had acquired in a trade with an iffy acquaintance. I got the camera, some cash, and a bit of the old nose whiskey, and he got my S&W .41 Magnum (I was slightly overgunned at the time).

Later this gent would draw a short stretch at Club Fed in Texas, not far from where Apple is resolving the shortcomings of my MacBook. Not for anything involving the .41 Mag, or me, happily. Last I heard he had become a respectable citizen and taxpayer, a credit to society, just like Your Humble Narrator.

Time passes, and things change. For instance, it was probably fortunate for me that I shipped my MacBook in when I did. Just this morning MacRumors noted that this mid-2014 edition of the venerable 15-inch laptop will be added to Apple’s list of vintage and obsolete products come Halloween.

The 13-inch model I’m using to create this post is already on the list, as are all the other Macs in the house, save the iPhones and iPads. The 2014 MacBook Pros are supposed to remain eligible for service indefinitely, says MacRumors … “subject to parts availability.”

Boo. …

The IT Guy

December 16, 2019

“Obi-Wan never told you what happened to your father. …”

The problem with having an Apple orchard is that you’ve got to tend to the sonsabitches when you’d rather be doing something else.

Like, say, making money so you can afford to tend to the sonsabitches, or even buy a new one now and again.

I have five outdated Apple products in heavy rotation around the rancheroo. Three need OS updates, one needs a vigorous cloning, and the fifth — well, let’s just say that it’s devolved to running Adobe Photoshop 4.0 in Classic mode.

And yes, I said Adobe Photoshop 4.0.

“What’s it all mean?” you ask. Why, it means that yes, yes, yes,  it’s time for another thrilling episode of Radio Free Dogpatch.

P L A Y    R A D I O    F R E E    D O G P A T C H

• Technical notes: This episode was recorded with an Audio-Technica AT2035 microphone and a Zoom H5 Handy Recorder. I edited this hot mess using Apple’s GarageBand on the 13-inch 2014 MacBook Pro. The background music is “Asunder,” from Taylor Howard at Zapsplat.com. Typewriter sounds courtesy of Tomlija at Freesound.org. Emperor Palpatine comes to you from the Dark Side, while “Alarm!” comes from “Das Boot.” And “The G4 Awakens” comes straight from the 1999 G4 AGP Graphics Power Mac, which don’t need no steekeeng updates because it’s immortal, thank you very much. Lemme know if your iPhone is still working 20 years from now. But don’t ask me to work on it.

’13 means shit and bad luck.’

December 13, 2019

I see the Donks running the House Judiciary Committee decided to postpone voting on sending two articles of impeachment to the full House until today … which would be Friday the 13th.

Shit. Good luck with that.

Charlie Pierce had his bad luck early. Dude got hit by a car, which explains why you haven’t been seeing him over at the shebeen. I’m a little irritated with management for not giving us the word. Not everyone spends their days glued to Twitter, y’know.

Shit. Good luck with that.

Speaking of being glued to things, I’ve gotten two of three modern MacBooks updated to High Sierra without incident. Still haven’t dealt with the main box or the iPhone, and given the circumstances I think I might wait until tomorrow. I don’t need any shit or bad luck.

Climb every mountain

December 11, 2019

Operations at El Rancho Pendejo are sketchy, as always.

It’s only Dec. 11, but it seems my work for 2019 is pretty much done.

I wrapped the “Quick Spin” video on the Cannondale Topstone 105 for Adventure Cyclist on Monday, and yesterday I actually got a jump on 2020, scribbling a “Shop Talk” cartoon for Bicycle Retailer and Industry News.

Today I’m contemplating some overdue computer maintenance — backups, updates, the poking with sharp sticks of things better left unmolested.

It struck me the other day that I’m a few iterations of operating systems off the back. The MacBooks are all running Sierra, but the kool kidz have long since moved on to macOS Catalina. So I thought I’d tiptoe up to High Sierra, see what the weather’s like up there. After all, I have the installers on all three ’Books.

Ho, ho. Pull off those hiking boots, Sir Edmund. The installers are all damaged, which is to say their certificates are probably expired. ’Cause, like, y’know, dude, sir, everyone else has, like, moved on to Catalina, an’ shit.

So I’m downloading a fresh installer as we speak. Shouldn’t take more than a couple-three days at Duke City DSL speeds. Then if I feel like getting the “two” in the ol’ one-two I can think about setting up the “new” iPhone 5.

‘Something Went Wrong’

December 8, 2019

Uh, can you be more specific?

Indeed it did. And so it begins, the Decline and Fall of the iPhone 5.

The New York Times apparently has cooked up an app update that my device can’t digest — the iPhone 5 peaked at iOS version 10.3.4, while the NYT demands 11 or better — and now I can’t surf the shit monsoon from my 7-year-old phone. Woe, etc.

The iPhone SE, ready for its closeup.

Asked for comment, the NYT Customer Care Crew advises, “We are no longer supporting older versions of the NYT app,” adding that geezers in thrall to antiquated technology should “use the mobile browser to access all content on nytimes.com.”

So I sez back to ’em, I sez: “Thanks for the reply. I already figured that out. The iPhone 5 maxes out at iOS 10.3.4, so using v9.11 of your app is not an option. I’m disappointed to learn that the NYT has dropped support for older versions of the app. My iPhone is elderly, to be sure, but not yet senile. For instance, The Washington Post app continues to work just fine.”

Stick that in your pipe and smoke it, Sonny Jim. Then get off of my lawn.

It’s not this iPhone’s first step on the slippery techno-slope, of course. I’ve already had to replace the battery once, and the Phone app itself has developed the palsy, seizing up and even crashing from time to time.

I can fix that, as I always keep a large hammer within reach. But first, I should probably unbox the iPhone SE that’s been hanging around idle for the past few months. Naturally, it, too, is a discontinued model, slated for the boneyard — and rumor has it that the Wizards of Cupertino are working on a bigger-and-better model for release early in 2020.

But mine will run the latest and greatest version of iOS. For now, anyway.

Donny Appleseed

November 21, 2019

The new MacTrump. Noisy as hell, only runs Twitter, and costs a bazillion dollars. But it’s Made in USA®. Winning!

“Today I opened a major Apple Manufacturing plant in Texas that will bring high paying jobs back to America,” tweets the Tweeter-in-Chief.

Except he didn’t. And it won’t.

The plant, which employs about 500 workers to assemble one of Apple’s most expensive computers for its least extensive customer base, and is not even an Apple plant, has been manufacturing Mac Pros since 2013. The only reason it’s still doing so is because Apple sought — and got — waivers for Tweety’s tariffs.

But Apple didn’t get off scot-free. According to The Verge, “Apple is currently paying tariffs on a number of Mac Pro parts, which must be imported from China to Texas before the final device can be assembled.” Whether Apple receives further relief remains a matter for submission … er, negotiation.

Meanwhile, the stuff that people actually buy — iPhones, iPads, MacBooks and the Apple Watch — is made in China. So, uh, like, the winning, an’ stuff, eh, not so much.

And while Tweety sang his little song Apple honcho Tim Cook stood there like a mannequin, “stone-faced” and “silently,” according to Jack Nicas of The New York Times.

Notes John Gruber at Daring Fireball:

This is how Apple chose to unveil the packaging for the Mac Pro — in a poorly-shot overexposed propaganda video by the White House, scored with bombastic music that sounds like it came from an SNL parody of a Michael Bay film. Think about how it feels to work on that team at Apple. A low moment in Apple’s proud history, and a sadly iconic moment for Tim Cook. I hope avoiding those tariffs is worth it.

The Apple of his eye

September 10, 2019

I generally don’t pay much attention to the various Apple announcements. I’ve never been an early adopter, and in any case my basket is always pretty well full up with the old, dried-up fruit of Cupertino’s loins (see G4 AGP Graphics Power Mac, circa 1999).

But I watched today’s hoopla from the Steve Jobs Theater, because my man Hal Walter and his boy Harrison got a little screen time in a short video made to pitch the Apple Watch Series 5.

Regulars here will recall that Harrison is on the autism spectrum and uses music to help him focus while running cross country and track for the Custer County Schools. Since Harrison is an Apple Fanboi First Class, it goes without saying that it’s an Apple Watch feeding the earworms to his headphones.

Hal will have something to say about it all directly over at Hardscrabble Times. But speaking for myself, it was pretty damn’ cool to see the kid’s image splashed all over the screen behind Tim Cook after the video ended. Have a peek.

Red (not so) Delicious

January 2, 2019

Well, here’s one I can afford.

Apple has surprised a bunch of folks (and maybe itself, too) with a less-than-stellar revenue estimate based largely on sputtering sales of iPhones, particularly in China.

Huh. Did everybody suddenly get tired of skimming the kids’ inheritance for a new handheld computer every couple of years, or what?

I’m not Chinese, and I could do with a new iPhone, but I sure wasn’t excited about pissing away $749 for the cheap one. Or about Face ID. Or about paying the AppleCare vig’ because you just know you’re gonna fumble the pricey little mother somehow — spill your coffee on it, drop it in a toilet, or yardsale onto it while shredding the gnar.

I’ve been sort of keeping an eye casually peeled for a refurbished iPhone 8, but that seems to be a unicorn. Either that or the Chinese got ’em all. Refurbed 7’s are available, but even those run $469.

Think about it. Nearly five hundy for a used phone so bots can ring you up in the middle of the night and pitch insurance to your voicemail. And then sell your number to other bots because the whole selling-insurance thing isn’t working out for them.

Plus the impertinent Xr and Xs map your mug before they will do your bidding. And since you didn’t pony up for a new one, you skinflint penny-pincher, you, that cheapo good-enough 7 or 8 is probably programmed to sell your selfies to a deepfaker who’ll fuse them into a viral video in which you are simultaneously the Sonoran donkey and the person of questionable moral fiber who … who … no, let’s not go there. It’s too early in the year for that image.

Y’think Apple will take a hint and make an iPhone in a proper size at a proper price that doesn’t ask more of you than you ask of it? Nah, me neither. It’s only a few billion.

Anyway, the next iPhone will blow the donkey so you don’t have to. Whoops, I went there. Must be later than we think.

‘Rubbish is money’

December 30, 2018

From malaise to Malaysia? Let’s hope not.

The 2009 iMac is heading for the Last Roundup.

Its fans have cranked up to 11 for no discernible reason for the final time. No more will its internal not-so-SuperDrive refuse to read a disc, its USB 2.0 ports decline to recognize the Focusrite Scarlett 2i2 audio interface, or its attempts to record and play back sound through same bring back memories of trying to tune in distant FM stations at 2 a.m. while piloting a ’74 Datsun pickup along U.S. 50 in Nevada, with a sixer of tallboys between the knees and rings of marching powder around the nostrils.

This iMac ran $1,200 new, but 10 years later Apple considers it worthless for any purpose beyond recycling, and frankly, so do I. P’raps Tim Cook will make a new MacBook Air or Mini out of the auld beastie and try to sell it back to me (at top dollar, it goes without saying).

That will be a tough sell, Timmy old scout. We already own a 2012 MacBook Air and a 2010 Mini. Both remain functional yet underemployed, like me, and so I think we can struggle along for a while before deploying the Visa card in the direction of Cupertino yet again.

I just hope this goddamn thing doesn’t wind up in Malaysia, where all the rest of our old crap seems to be piling up, when it’s not being buried in landfills or mysteriously catching fire.